Presented by:
Wednesday, November 2nd & Thursday, November 3rd
8:00 am - 12:00 noon
Javits Center, Hall 1A, Room: 1A07
The International Association for Healthcare Security & Safety (IAHSS) brings you two days of intensive healthcare security education at ISC Solutions.
Cost: $99 in advance; $125 on site
Register Here
IAHSS Program:
Wednesday, November 2nd
8:00am -9:15am
Gaining Operational Efficiencies Through Advanced Technologies
Shane Meenan, Director of Healthcare ADT
Today's healthcare environment is faced with great financial challenges that influence the amount of funding available for today's Security Director. Advanced technologies, appropriately implemented, make it possible to not only survive cost containment initiatives, but also to advance your strategic security objectives. These technology options encompass both traditional and non-traditional solutions and produce measurable results.
9:30am -10:45am
Emerging Trends and Approaches: Integrating and Collaborating Resources in Preventing Violence in the Workplace
Felix Nater, President of Nater Associates, Ltd
Workplace Violence in general is a complex and dangerous occupational hazard facing health-care employees requiring ongoing intervention strategies in cooperation with hospital administrators and employee organizations. Implemented protective measures that recognize that workers are routinely exposed to threats and assaults from patients and despondent family members despite the cultural resistance to accept it as a reality and a mixture of complacency. This 45 minute presentation will attempt to address the value of proactive Workplace Violence Prevention Programs that incorporate an integrated and collaborative approach using multiple intervention strategies that should move the proactive prevention approach to reality. An approach if driven and reinforced by hospital administrators can underscore the importance of tying patient care to worker safety, supporting a critical analysis of workplace environments to manage at risk situations, examine current capabilities, review limitations and undercover the impact of health-care administrative policies on worker safety. In the end, consider the legal implications of hollow workplace violence prevention policies and violence prevention plans.
11:00am-12:15pm
Counsel for the Crisis: Security, Shootings, and Violence in Health Care
Melinda Monson, Director of Risk Management for Western Connecticut Health Network
Last year, the Joint Commission warned that violence in health care facilities is increasing and that the uptick in crime may not even capture the true extent of the problem. In a 2010 Sentinel Event Alert, the Joint Commission focused on the assault, rape, or homicide of patients and visitors that have been perpetrated by staff, visitors, other patients, and intruders. Simultaneously, state and federal agencies, including the Occupational and Health Safety Administration, have investigated a growing number of reported incidents of violence in health care and have issued violations, recommendations and mandates for handling the issue. A Risk Management attorney will provide guidance on how to deal with security issues, the types of claims that can arise from these tragedies, and how to minimize exposure.
Thursday, November 3rd
8:00am -9:15am
Reducing the Potential for Patient Elopement
Tom Smith, CHPA, Director of Police and Transportation University of NC Hospitals
The presentation will describe the scope of the problem of elopement in healthcare and what it means to the Security Function; provide a working knowledge of healthcare related regulatory requirements, legislation, standards and guidelines aimed at reducing patient elopement; and discuss how to develop an elopement prevention and response plan for your organization.
9:30am-10:45am
If Disney Ran Your Security Department
Russell F. Jones, Jr., Network Director of Protective Services for the Albert Einstein Healthcare Network
If Disney Ran Your Security Department what would it look like? Managing a Healthcare Security Program can be one of the most challenging departments in any hospital. However it can be one of the most rewarding as well. Knowing that any given minute, changes in healthcare are constant and the ability to manage multiple levels requires a skill not always mastered. This program will give attendees a better understanding of how to build relationships using customer service techniques that will add value to your hospital and your surrounding community. The program will remind us of all that once was good, and that can be again.
11:00am-12:15pm
Providing Flawless Customer Service in the Healthcare Security Environment
Mike Hogan, Director Security, Parking & Transportation St. Jude's children's Research Hospital
Defining flawless customer service for healthcare security services:
- Outline the "Tag You Are It!" methodology
- Identifying key relationships in the healthcare security environment
- Problem solving- "Call me before you call my boss"
- Broadening your scope of services as ROI
- Follow Up and Follow Through
All courses in the program will qualify for CHPA recertification points.